Refund policy
What is the Return & Refund Policy?
Apparel & Bags
- We accept return requests for online orders from Singapore within 3 days of receiving the items, provided the items are in original condition, in their original packaging, and with all applicable tags or labels intact.
All successful return requests will be given in-store credits, there will be return fee of $10.00 SGD per item that will be offset from the store credits. (store credit in form of gift card)
- We will waive the $10 return fee/item and credit the full amount to the original mode of payment if:
- Item received is not the one you've ordered
- Item received is not authentic (clear evidence needs to be provided)
- Item is not found in the Warehouse/not physically available
*Online orders shipped outside of Singapore are considered final and non-returnable.
How do I submit a Return Request?
You may submit a Return Request through our Return Portal. We accept Return Requests for online orders from Singapore within 3 days upon successful delivery, provided the items are in original condition, in their original packaging and with all applicable tags or labels intact.
Please ensure to include the following details in your Return Request:
- Order number
- Email ID or Phone Number used to place the order
- Return reason
*Online orders shipped outside of Singapore are considered final and non-returnable.
What happens after I submit a Return Request?
Our team will arrange a pick-up and your return will be collected within the next 1-2 days. Kindly prepare the items you wish to return for collection and ensure that all applicable tags, labels and documents that originally came with the items are intact.
Our team will arrange a pick-up and your return will be collected within the next 1-2 days. Kindly prepare the items you wish to return for collection and ensure that all applicable tags, labels and documents that originally came with the items are intact.
Your refund will be processed once we have received and completed the inspection process of the returned products. Kindly note that returned products found to be damaged, used, or not in their original packaging and condition will not be accepted and you will be responsible for the costs incurred to deliver the item(s) back to you.
How long will it take for my refund to be credited?
Typically, it takes between 5-10 business days from the date that your refund was issued for the amount to be credited back to you. This may however vary depending on your payment provider.
Typically, it takes between 5-10 business days from the date that your refund was issued for the amount to be credited back to you. This may however vary depending on your payment provider.
If you do not receive your refund within 14 business days, please contact the payment provider you selected at check-out or your issuing bank to enquire on the status of your refund.